Frequently Asked Questions

Have questions? Find answers to the most common queries about our handmade, fresh products, pre-order process, shipping details, and more.

  • How does the pre-order process work?

    To ensure the highest quality and freshness, we batch-make our products and ship them on the 28th of each month. When you place a pre-order, your items are reserved and made fresh just for you. You can place an order with us at any time, but please note that the cut-off date for delivery on the 28th is the 20th of the same month.

  • Why do the products seem pricey?

    Our prices reflect the time, effort, and premium ingredients that go into each handmade product. We prioritise quality and craftsmanship to deliver the best possible products to our customers.

  • When can I expect my order to arrive?

    Since we ship all orders on the 28th of each month, delivery times depend on your location. Typically, you can expect your order to arrive within 3-7 business days after shipping.

  • Are your products truly handmade?

    Yes, all our organic products are meticulously handmade. This ensures each item meets our high standards of quality and uniqueness.

  • Do you use organic ingredients?

    Absolutely! We are committed to using only organic, sustainably sourced ingredients to create our products. This ensures both quality and eco-friendliness.

  • How can I contact customer service?

    You can reach us via the contact form on our website or by email. Visit our Contact page for more details.